 Which credit cards does service provider accept?
Talking Systemz Corporate in alliance with the parent service provider can handle customer purchases made through
Master card, Visa ,JCB,Diner's Club,Citibank E-cards
and American Express cards. HDFC,Citibank, & Centurion bank, ICICI Infinity, UTI I-Connect,
Global Trust Bank, and IDBI net banking clients
can now pay online. We will soon be accepting
payments from Net Banking clients of Indus Ind
bank, State Bank of India, Bank of India, Federal
Bank and State Bank of Travancore. |
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If a credit card company refuses or declines a
charge, how can I get more information?
To protect the card owner's privacy, credit card
companies do not tell the merchant (Talking Systemz Corporate)
the reason why a customer's charge was refused.
If an order is refused or declined, your customer
should contact his/her credit card company and
ask the reason why the charge was declined. We
however do email you and your customer the message
that the order has been refused or declined; and
advise the customer to try again with a different
credit card. |
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When will Talking Systemz Corporate support the new SET security
standard that is being promoted by Visa and MasterCard?
The SET standard is designed to offer a higher
degree of security for Internet credit card transactions.
Visa and MasterCard completed work on the SET
standard in 1997, but its implementation has not
been a success. The implementation of the SET
standard is cumbersome, because it requires that
customers use special software on their computers
to make a purchase. Currently, SET is not supported
by any of the major Web browser programs, nor
by any of the major Indian credit card banks.
Talking Systemz Corporate will continue to monitor the progress
of SET implementation. ICICI bank has taken the
initiative in India & their systems are ready.
We look forward to supporting the SET standard,
as soon as the major banks and software manufacturers
support it. |
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Does
Talking Systemz Corporate accept other forms of payment from customers,
such as Net Banking, paper checks, online checks,
or EFT transfers?
At present Talking Systemz Corporate does not accept paper checks,
online checks, or EFT transfers. |
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In the Shopping cart interface 'Products' screen,
what is meant by the "Product ID Number"?
This identifier is used by your Web page to communicate
with Talking Systemz Corporate's parent service provider's proprietary software. It reflects which
product is being selected when a customer clicks
on the "Add to Cart" button. The 'Product ID Number'
can be any combination of letters, numbers, and
dashes (-). |
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In the Shopping cart interface, what are the various
product options at the bottom of the 'Modify Products'
screen?
The 'Modify Products' screen offers upto three
multiple choices per product. These allow the
customer to select product varieties (such as
size, colour, flavor, etc.) from a predefined
list that you have supplied. There is also a customer
Text Option available, in case you need customers
to type their customization instructions or other
information onto the order form. The 'Products'
screen supports one customer Text Option per product.
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In the Shopping cart interface what is the maximum
number of products I can have in my Product List?
There is no maximum size limit on your Product
List. We support several clients with hundreds
of products for sale, and we are happy to support
catalogs of that size. |
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If I have a large number of products, is there
a faster way to enter them into the Products List?
Yes. The Client Administration screens have a
function which bulk-loads products into the Products
List from a file, as long as the products do not
have any product options. This feature is used
by some of our clients who have a large number
of products, and it can save a lot of time. |
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Does Talking Systemz Corporate or the parent service provider permit the sale of adult products?
No. Talking Systemz Corporate does not permit the sale of adult
products. Please refer to the Agreement. Additionally,
any product that you want to sell must be legal,
for sale and use in all countries, states, and
provinces where you accept customers. |
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Can I
use the service with a different shopping cart
system, or another software package, instead of
the one provided by Talking Systemz Corporate? (Third -Party Shopping Cart)
Can I use the service with any other shopping cart?
Yes, you can certainly use the service of Talking Systemz Corporate with
a different shopping cart system and use our variable
amount interface. Talking Systemz Corporate offers two interfaces
and an Auction module:
1) Shopping Cart interface: We provide
you with customized snippets of HTML code to insert
into your Web pages. All you have to do is to
list your product s or services on your site and
insert an 'Add To Cart' button next to your products
or services. Once your customer, clicks on the
'Add to Cart' button, he is taken to Our secure Shopping Cart. Here he has the option of
paying up and finishing the transaction OR adding
more items from your site. Customers can select
products for purchase and add them to a virtual "Shopping Cart" on our secure server. When
he has finished shopping, the customer presses
the Checkout button and enters his/her credit
card and shipping information to complete the
sale.
2) Variable Amount interface: You can use
this interface if you have already developed your
shopping cart, or if you are selling or intending
to sell just one item. Talking Systemz Corporate in association with the parent service provider can handle the
amount authorization for you. The customer finishes
all the shopping on your site, and you just forward
the Final total amount to the Parent service provider's secure
server 'final payment check out' page. He/She
then enters his/her credit card and shipping information
to complete the sale.. |
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How do I submit my product photos to the service provider?
Actually, we do not use your product photos
or other product details. Instead, you will place
these materials on your Web site for customers
to see. For an example of how this works, click
here to visit our demonstration section. |
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How can
I change my subscriber password?
The "Settings & Options" screen allows you
to change your password at any time. This change
takes effect immediately. |
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How can
I change my subscriber Client ID?
Our database does not support the changing of
Client IDs. |
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Does the parent service provider's software track the quantity of
each product in my inventory?
How do I handle a situation where I have low quantity
available, or only one unit available, of a particular
item? Talking Systemz Corporate does not track your product inventory.
After you have run out of a particular item, we
suggest that you remove the Talking Systemz Corporate link for
that product from your Web site, so that it can
no longer be ordered. If a customer does place
an order for a product that is no longer available,
you can visit your Pending Orders screen and cancel
that order immediately. There will be no charge
to your account. |
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How can I change the E-mail address that is used
for Orders and Inquiries?
The "Settings & Options" screen allows you
to change the contact E-mail address at any time.
This change takes effect immediately. |
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How can I change the name of my store which is
displayed on customer shopping cart screens?
The "Settings & Options" screen allows you
to change your store name at any time. This change
takes effect immediately. This does not affect
the name that Talking Systemz Corporate issues checks to. The change
is effected only on the Shopping Cart screen from
which your customers are purchasing your products. |
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How can I set the Web page address where customers
can return to my site after placing an order?
On completion of an order, the customer sees service provider's "Thank You" page. If you so desire, you may add
a link back to your site on this page. The "Settings
& Options" screen allows you to set this address
and change it at any time; with immediate effect. |
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Can my subscriber account accept orders from multiple
Web sites? Will customers at one site see the
products that are sold at another site?
Am I allowed to set up multiple subscriber Client
IDs? If you operate several different Web sites,
you will have to create separate accounts for
each website. Only one account for one
Website is permitted. |
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Which client information is made available to customers?
Here are the guidelines used by the parent service provider in giving
client information to customers. E-mail address:
This is completely public to all customers. The
client's E-mail address is contained on all correspondence
to the customer regarding their order, and on
the Web page interface that the customer sees
when placing an order. Payable Name / Mailing
address: This information is not released to customers,
or to any other parties. The parent service provider does not disclose
your Payable Name or Mailing address to anyone
unless required by law. Telephone Number: Talking Systemz Corporate
encourages our clients to list a telephone number
directly on the Web site if possible. This makes
for the best kind of customer relations. We recognize,
however, that not all clients are ready to list
a telephone number on their Web sites. In these
cases, We will usually not give your telephone
number to customers. We encourage customers to
contact you by E-mail first. But in cases where
a customer is uncomfortable receiving only an
E-mail address, or if they specifically emphasize
that they would like the phone number, then we
will agree to supply it. |
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How long does it take for an order to be processed,
and what is the sequence of events that occurs
after an order is placed?
After a customer places an order, the service provider immediately
sends an Order Confirmation to the customer's
E-mail address on your behalf. This can also be
used as an invoice or receipt, if the customer
chooses to print the E-mail message. Parent Service Provider's
system processes the orders in real time. |
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How can I check the status of an order?
If you want to check the status of an order that
has been placed, you can look it up in the "Main
Menu" screen. This allows you to enter an
order number and view the current status. If you
do not know the order number, please
ask the customer who placed the order for this
information. |
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Do customers automatically receive a message confirming
that their an order has been shipped?
The parent service provider's system sends one E-mail message to
the customer after an order has been placed. We
do not send an additional message when the order
is shipped. However, you are welcome to send that
message. You may want to include an estimate of
the date the order will arrive, plus a reminder
that the charges will be billed by Talking Systemz Corporate and Parent Service Provider. This is an excellent
way to maintain good communication with your customer.
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How do
I cancel or refund or partially capture an order?
* To cancel your
order : To cancel an order that you have not
shipped, go to the Pending Orders screen to see
a display your pending orders. Check the CANCEL
option for the order you want to cancel, and click
the "Update orders" button at the bottom of the
page. This will automatically refund the charges
back to the customer's credit card. No charges
will be charged to your account for cancellation
of order.
* To ask for a refund of already shipped
order : To cancel an order that you have already
shipped, go to the Information & Help screen
and look up the order number. Click on the "Refund
Order..." link at the bottom of the screen, and
you will be able to issue a Full or Partial refund.
If you do not remember the order number, please
contact Talking Systemz Corporate office on helpdesk and we will help find the correct
order.
* To partially capture
an order : To Partially capture an order,
go to the Pending Orders screen. Here you have
the facility to partially capture any amount of
your pending orders. Needless to say, the amount
should be less than the total amount of the order.
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How do I confirm that an order was cancelled and/or
refunded?
You can look up the order number in the "Information
& Help" screen. If the status code indicates
that the refund is pending or complete, or that
the order was cancelled, then that serves as your
confirmation. |
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When clicking on a service provider link, an error message
appears which says: "Cannot determine the originating
Web page address." This error occurs in four cases.
If you are shopping:
1) Your browser program or your firewall security
system may be set to "Disable Referrer Logging".
If referrer logging is disabled, the service provider cannot
track the source of your order.
2) This error can also occur if you are clicking
on the service provider link from an E-mail message, instead
of visiting the seller's Web site first and clicking
on the link from there.
If you are executing the activities of a Webmaster
for your site:
3) You may be viewing a local copy of your
Web page from a disk drive, instead of viewing
the page on the Internet. Please upload (publish)
your Web page to an Internet address, and then
try clicking the link again from the Internet
version of your Web page.
4) You may be using a different type of service provider
link than the HTML code provided to you by us.
For example, Java rollover buttons and HTML "submit" forms can sometimes cause this error to occur. |
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I am having problems installing Talking Systemz Corporate's HTML
links, or I have installed them but cannot get
it to work correctly. Where can I find help?
If you have inserted the HTML segments and published
your Web page on the Internet, you can use any
of the 'Help Desk' screen features. Just let us
know the Web page address (on your Web site) where
we can observe the problem, and we will usually
be able to diagnose it quickly. If you do not
know how to insert the HTML links, or how to put
your Web page onto the Internet where we can observe
it, then we will not be able to assist you at
that point. You would need to obtain assistance
from someone with HTML web authoring skills, such
as a friend or colleague. |
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I changed certain things, such as shipping rates
or product data, but those changes don't seem
to show up in my current shopping cart. How can
I fix this?
The shopping cart "locks in" some of your store
data when a customer first begins shopping, in
order to avoid confusion caused by prices changing
while a customer is shopping. Please read "Generate
HTML" instructions, which describes how to delete
the current shopping cart after you have made
changes, in order to see those changes while testing. |
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I clicked
on an item in order to add it to my shopping cart.
But the shopping cart screen shows several items,
not just the one I clicked.
Sometimes, the same item is listed more than once.
This is because you previously added those other
items to the shopping cart during your testing.
The other items will stay there (even for several
hours) because Talking Systemz Corporate remembers which items
you previously put into the cart. If you want
to delete your current shopping cart, you can
read the "Generate HTML" page for instructions
on how to do this. |
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How can a customer delete an item from his shopping
cart after it has been added?
These instructions are located on the shopping
cart screen. To delete an item, change the quantity
to 0 or spaces. |
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Does service provider issue paper receipts or invoices
to Sub-Merchants or their customers?
Service provider software is Web-based, and no paper
receipts or invoices are generated. If you need
to generate a paper invoice, you can print out
the order from an E-mail message, or from the
Order Inquiry screen. |
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